On a previous episode of Mac Power Users when we discussed my Mac Based Small Business, I lamented that QuickBooks online did not let you downgrade once you signed up for their service. I encouraged new business owners to start with the smallest plan they could and only upgrade when they needed to.
(QuickBooks customer service offered a way to “downgrade” but it involved downloading the data file and a PC version of the software and starting a new plan and re-importing the data. I was warned this may result in data loss.)
I’m pleased to report after numerous customer complaints QuickBooks has finally offered customers a way to downgrade, but they don’t make it easy. You have to log into your QuickBooks Online account through the web and navigate to the “change plan” screen. I never could find this screen so the easiest way is to just change the URL so the last portion ends in /changeplan
From there you are presented with this image:
For weeks I tried to change my plan and it failed. A series of DMs with QuickBooks Support on Twitter revealed that they are still having trouble with the system and their engineers are “working on it” and they would add me to a list of impacted users. I never received any follow-up but tried again this week and was able to downgrade my plan and am now happily saving $35 a month
Hopefully this helps someone else.